FAQ //

Ordering from Farhanz Skins website is very simple! Just find your smartphone from "SHOP" section on menu bar or you can simply search your phone by clicking Search Icon. After find your smartphone tap the "Build your own" button to enter customize product page. Select your desire skin for Back, Camera & Log coverage. Then press "Add to cart" button and follow farther instruction. You have to give your address and payment information to continue checkout. After a successful order placement you will be notified through SMS and Email.
In Dhaka City you will get your dilevery within 36-48 hours. It will take maximum 3 to 5 dayes to dilevery product outside of Dhaka. Please note that delivery can be delayed dut to goverment holiday, bad wather condation, political or non-political movement.
Sorry, we don't have any Cash On Delivery support according to our business policy.
Currently we only support "bKash Payment" in our website. You have to pay full amount in advance during your order submission. Please follow the payment instruction carefully during order sumbission. You may have to put your bKash Account No. also Transection ID/TrxID to verify your payment.
You can only change or cancel your order within 12 hours of order submission by contact us through mail: "sales@farhanzskins.com" or by calling us 01617-842537. Please mention your order ID during cancelation or change. After 12 hours of submitting order there will be hardly chance to cancelation or change so we request you to submitt order carefully.
We take your complain very seriously. So if you have any complain regarding to your order please contact us through mail: "complain@farhanzskins.com" or by calling us 01617-842537. We will try our level best to give a solution accroding to your complain.